Returns & Exchanges

Not quite right?

If you are not satisfied with your order, we want to make it right! Please follow the instructions below so we can process your request as quickly as possible.

We’re happy to accept returns for items purchased on our site that are unworn and are returned within 30 days of purchase (invoice date).

Start Your Return

How to Send Back Your Return:

  • Pack the merchandise in its original packaging. (Don’t have the original? Any box will do!)
  • Print the PDF containing your shipping label and return document that was provided after filling out the form above.
  • Don’t have a printer? Call Customer Service (1-800-848-1292) for help!
  • Place the shipping label on the outside of the box.
  • Make sure to keep your shipping receipt number for reference and tracking.
  • A refund for the value of the returned merchandise (less the $6.50 return shipping charge) will be credited to the original form of payment used to purchase. It may take 1-2 billing cycles to appear on your statement, depending on your bank.

Receive a damaged item?

Get in touch with our Customer Service team (1-800-848-1292) and they’ll get you a replacement or refund immediately!

Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please call us (800) 288-3124.

Looking to exchange?

Our exchange process is currently under construction. At this time, please follow the return instructions above and place a new order for your replacement item. If you need assistance please call Customer Service at 1-800-848-1292. We will process your return immediately upon receipt and credit your account for the merchandise, less the return shipping charges of $6.50.

Please note our Customer Service hours:
M-F, 8am-9pm ET
Sat/Sun, 9am-6pm ET