Contact Us

We currently offer the following ways to contact us

By Phone
For all inquiries regarding your order, please call us at 1-800-848-1292
Mon-Fri, 8am-9pm ET, Sat/Sun, 9am-6pm ET
By Fax
Attention: Customer Service
1400 Industries Road
Richmond, IN 47374
General Inquiry Form *Required field
Defective Product Form *Required field
Order Return Form *Required field
Order Status/Change Order Form *Required field
Return Status Form *Required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
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